FAQ

Do you Offer In Store Pick up?

Yes! When you checkout select in store pick up as your shipping option.

Pick up is ONLY at our Girard location at this time-updated 9/1/2023

Who do you ship through?

We ship most all orders through the United States Postal Service. If not we use UPS When your order is shipped, you will receive a tracking number to the e-mail provided 

When will my order ship?

Orders are usually shipped out within 1-2 business days.Orders placed on Friday and the weekends will go out the next week. We do not ship on Sunday or Mondays or on holidays.

Where is my package?

If your tracking says your package has been delivered, yet it's nowhere to be found please contact your local post office. Also, be sure to check with reception or the office if you live in a building with multiple residents. If your tracking is not updating for some reason, please contact your local post office. They can check on the status for you.

Be sure to check your order information to make sure you entered the correct shipping information.

 My order is incorrect, or I'm missing an item.

If your order arrives and is incorrect, please contact us through our facebook page within 3 days of receiving your order, or send us an email. Be sure to include any pertinent information such as what is incorrect, what you should have received, your email and order number. We will do our best to fix the issue.

If you are missing an item, please check your email to be sure we haven't sent you an email stating an item was flawed or out of stock. If you have not received this and a refund, please message us to let us know about the missing item. Contact us through our facebook page. Please be sure to include what item is missing, your order number and email.

My item arrived defective, now what?

If you believe that you have received a flawed or broken item, please contact us right away (within 3 days of receiving your order). Send us a message with a photo of the flaw or break and your order number. If you do not contact us within 3 days of receiving the item we can only assume the damage is from wear. 

I would like to exchange something, how do I do this?

We offer a store credit or exchange only. You must contact us within 3 days of receiving the item letting us know that it did not work. You can see our policies for more information.

 I placed an order and then I received a refund, what's going on?

Unfortunately, it means that an item in your order is not available or that we found an issue with the item. We will usually send an e-mail alerting you that an item is out of stock or flawed and that you have been refunded.

An item I want is out of stock, will it be restocked?

Unfortunately, we cannot always reorder the items we have carried. If an item sells out super quick, we will try as hard as we can to restock it. The restock may be in a few days or it could be a few weeks. It all depends on how quickly our vendor can get us the merchandise.

 Do you offer wholesale pricing?

Rae + Kae Boutique does not offer wholesaling, we are not a manufacturer of clothing.